Bank of America: Up your nose with a rubber hose!
 How may we disappoint you today? |
I really used to love my credit card company. That’s sort of an odd thing - like loving your cable provider or your electricity company. But every time I interacted with MBNA, I came away pleased. Maybe it’s because one always expects poor customer service these days, and a good customer service experience ends up being infinitely more satisfying than you could ever imagine.
MBNA and I had a wonderful relationship since 1998. I didn’t screw them over (I was the very model of a modern credit-having individual) and they didn’t screw me over. They sent me cool perks. They gave me great rates. Their Web site was awesome. It was a dream come true. I was faithful to them and not only did I get myself a second card, I recommended my parents to them and got a business account for my business.
In 2006 I was informed that MBNA was merging with Bank of America. Now, I’d not heard much about BOA. MBNA was such a huge presence here in Cleveland that I just assumed MBNA would be swallowing up BOA and millions of new customers would enjoy the same wonderful customer service as me and that’d be the end of it.
I was sorely mistaken. Bank of America swallowed up MBNA and within a few short months proceeded to spew its glistening guts all over my pristine view of the credit card industry.
This is a really fucking long rant about Bank of America and how it sucks. If you are into this sort of thing…