A Response from Delta to my Joys of Traveling
If you read my first article about flying with Delta you will know what I am talking about. If not, you might want to skim and scan it now. So, here is the response that I received from complaining to Delta. I gave them pretty much the same story as the one you read here. I am going to cut their response down and just give you the good parts, not the whole boring thing.
We regret you were inconvenienced because of a missed flight connection. Delaying a flight for a confirmed passenger is a difficult situation for the airlines. In the past our policy was to wait for passengers whenever possible even at the expense of on-time performance. Now, our customers tell us that being on time is a high priority, and we have changed our practices to better meet these expectations.
First of all, apparently they did not ask anyone who missed their connecting flight (which just happened to be the last flight of the day), then were forced to stay in the concourse overnight, then had to try and do the same dance in the morning to another airport and possibly miss yet another plane just like the first time. I wonder who they asked. Probably someone who’s flight was not late, and oh god, the thought of being considerate to another human being would just be too much for them to bear in their entirely selfish and single minded lives.
Our pilots and airport representatives are expected to always be responsive, and offer precise, complete information. We are very concerned about the unfortunate situation you described. Flying with Delta should be enjoyable, and I am sorry for any role we may have played which caused your travel experience to be otherwise. The inconvenience you experienced does not support our goal of providing a high level of service and value to our customers. Customer service is very important to us, and we are working hard to transform our company.
This is all I get. No, “we are working on it, we are going to talk to these people” nothing like that. No accountability that I can see. Oh well I guess. They did promise to credit me $75 per ticket towards future flights with Delta but I don’t know that I want to fly with Delta again. Oh, and they expire in a year. I really don’t fly that often that I can use that kind of voucher. I am sure if I do, I will probably be met with disgruntled employees who ignore me and treat me like the lowest kind of life form.
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